My Maytag washing machine, purchased 3/01, stopped working on Saturday. That day, I called Sears Repair Service to schedule a repair. The phone rep. asked if I wanted to buy the Smart Service Agreement. For $230.04, the agreement would cover any repair work needed on the machine for an extended ...
We purchased a 2008 Craftsman Professional Lawn Tractor ($2000) and purchased an addition Protection Agreement ($400) in April. With less than 25 hours of use, the tractor had a major piece vibrate loose and cause damage to deck 2 Trips to the farmhouse where the tractor is at... Still no service; ...
We ordered a clearance patio furniture set on sears.com. They accepted our order and said it would ship within 5 business days. They even sent a follow up note to say it was getting ready to ship. After it had not arrived a week later, I called Sears and they said that they had canceled the order ...
I purchased 5 yr. Extended warranty policy when I purchased new dish washer in Sears store. After I get home, I realize that the policy expiration date is 1 yr. Shorter than I expect. After calling store back, I was informed that 5 yr. Master product protection plan is actually 4 yr-1st yr. Is ...
Kenmore fridge/freezer breaks after 14 months. They give an 8-12 appointment. I call and call and they assure me that someone will call back, but they never do. I finally get someone at 2pm to tell me I am stop 10 and the driver is on his way to stop 4. I have lost all my food, lost my patience, ...
I needed two sets of blades for my Craftsman GT3000 tractor w/48" deck, each set have 3 blades. I went to Sears only to find they now only sell them 1 blade at a time, and the cost has gone up by 41% compared to last year when I looked - $21.99 each. I spoke with an associate and asked why the ...