I have not been a customer of Sears in years because of their poor customer service attitude. Today I decided to try Sears again but could not easily get past their voice recognition system. I ended up being bounced around for over an hour. These are the things I rediscovered about Sears customer ...
Sears failed to fix my refrigerator during warranty period. Later required me to purchase an extended service warranty for $252 before they would return to repair in June. The final repair/diagnosis was that the compressor was partially blocked with some sort of contamination which would have to ...
I purchased an extended warranty on a Bissell Vacuum. When I took it into a Sears authorized service center, they indicated that it was unrepairable and to contact Bissell. Bissell indicated that it was past the one year factory warranty and to contact Sears. I am now in a loop of calling Sears, ...
My Maytag washing machine, purchased 3/01, stopped working on Saturday. That day, I called Sears Repair Service to schedule a repair. The phone rep. asked if I wanted to buy the Smart Service Agreement. For $230.04, the agreement would cover any repair work needed on the machine for an extended ...
We purchased a 2008 Craftsman Professional Lawn Tractor ($2000) and purchased an addition Protection Agreement ($400) in April. With less than 25 hours of use, the tractor had a major piece vibrate loose and cause damage to deck 2 Trips to the farmhouse where the tractor is at... Still no service; ...
We ordered a clearance patio furniture set on sears.com. They accepted our order and said it would ship within 5 business days. They even sent a follow up note to say it was getting ready to ship. After it had not arrived a week later, I called Sears and they said that they had canceled the order ...