I had a problem with my kitchen stove. I called Sears to come and repair it. The service man said it was in the electricity and not the stove. We called an electrician and he right away found the problem. Not the electricity, but the stove. A wire had come off the back and had shorted out the ...
I am very appalled at the lack of Customer Service when I called to inquire about a Service Repair Appointment scheduled for Friday 10-Oct-08. At 4pm I called the 1-800 number to enquire when the Service Technician would arrive (I had been told 1-5pm). This was the second appointment I had made as ...
I went through about the same thing with a Sears lawnmower. It just happened to be a "lemon" and I made complaints, took it back 4 times for repairs. It never did work. I complained to several managers, too. Even the district manager and their main office. It was under warranty when I ...
I ordered online a set of 3 tool boxes that were on sale. The ordered was confirmed via email. The original order was for 480.34. The next day I get a call from the local Sears store that 2 of the tool boxes are in the local warehouse. I tell them I will pick them up after the 3rd tool box arrives ...
I went over to Sears to buy a lawnmower for my land lord. I wanted to get a model that didn't have a rigs engine on it. They had one that I wanted to buy but the sales person wouldn't sell it to me. The newer model switched engines. So, I was stuck buying a less priced poorly built mower. That ...
The Sears tech came out to perform annual maintenance on my heat pump (bought in 2005). It worked fine before he got to my home and fine while he was there. As the day wore on and the July temps were climbing we realized the house wasn't cooling off. Of course, this was on a Saturday and they ...