Ordered a Kenmore air filter (Sears item# 03285244000 Mfr. Model# 85244) on October 5th. At the time, it was shown as being in stock and ready to ship. My delivery estimate on my receipt is Oct 8. After waiting 4 business days with no shipment notification, I contacted Sears CS via email on ...
Three months ago, when I first moved to Oxnard, CA, I purchased a new refrigerator from Sears. I went to the store and purchased a Kenmore refrigerator in Ventura, CA. I also purchased the extended warranty. The refrigerator was delivered by a company that contracts out with Sears. I noticed when ...
I shopped from the online catalog in November. Ordered a few Christmas gifts. Received a confirmation Email. When the items were a over a week late I checked the website and looked up my order. The order was on the site. With the original shipping date that was not updated. The next morning I ...
I had a problem with my kitchen stove. I called Sears to come and repair it. The service man said it was in the electricity and not the stove. We called an electrician and he right away found the problem. Not the electricity, but the stove. A wire had come off the back and had shorted out the ...
I am very appalled at the lack of Customer Service when I called to inquire about a Service Repair Appointment scheduled for Friday 10-Oct-08. At 4pm I called the 1-800 number to enquire when the Service Technician would arrive (I had been told 1-5pm). This was the second appointment I had made as ...
I went through about the same thing with a Sears lawnmower. It just happened to be a "lemon" and I made complaints, took it back 4 times for repairs. It never did work. I complained to several managers, too. Even the district manager and their main office. It was under warranty when I ...