I called Sears to repair my Kenmore refrigerator. We waited a couple of days, and then the guy charged us $593 for the repair. The 20 minutes of labor cost $251! When I called and complained, I jokingly said, "I didn't know technicians made $750 an hour now, " the woman was very snide, ...
We were shopping in Dover before Black Friday for a new washer and dryer in Sears. We were informed by the salesperson that really good deals on a different set (a Samsung front loader) would be available on Black Friday. We were even quoted prices. After waiting in line for 2 hours, we were told ...
Sears made me feel like I was the only one who was unhappy with not getting my Samsung washer and dryer pair. That made it sound like most of the customers were happy with the GE or Frigidaire units. I too went to the local Sears store and checked out the other brands. I agree that neither set are ...
When our Samsung 46" TV died, we contacted Sears to repair the TV, pursuant to an expensive extended warranty we purchased from them. The technician convinced us that we could fix the TV ourselves and insisted that we would received the necessary part in 72 hours and that it was an easy ...
Here's a copy of a letter I sent to Sears, to which I'm sure I will never receive a response. Just wanted to warn others after my experience. I'm writing in regards to refrigerator purchases I recently made at a Sears outlet store. When the original refrigerator I bought was delivered, it began ...
Sears in Chanute, KS loaded and tied down a Whirlpool Range that I purchased on Dec 5. I was instructed to pull around back and someone would be there to load it. I pulled around to the alley and a gentleman rolled the range out to my truck. One thing I thought was odd was that big signs on the ...