I called Sears to repair my Kenmore refrigerator. We waited a couple of days, and then the guy charged us $593 for the repair. The 20 minutes of labor cost $251! When I called and complained, I jokingly said, "I didn't know technicians made $750 an hour now, " the woman was very snide, and said they are paid "by the job." Well, I won't be paying for another one, or buying another crummy Kenmore appliance either. They'll probably be the next company to ask for a government handout, because their customer service is beyond lousy.
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