Was scheduled for 7-9am appointment. No show. Called customer service at 9:15 and was told technician was running late. Called at 11:15 and was told technician would call me back. Called at 12:15 and asked to speak to supervisor. Was told that the time slot was not a "guarantee" and that ...
About 4 years ago my husband and I bought a very expensive high efficiency machine at Sears (Kenmore brand). We've had to have it repaired four separate times, with the repairs costing as much as the machine itself. My husband and I live alone, and the wear and tear on the machine is minimal. We ...
Two years ago I purchased a hot water heater from Sears. Last month I noticed water pooled around it and decided to call Sears to schedule a service call. I was informed by the representative that they don’t do service calls on leaky hot water heaters but they could replace it ‘free of charge’ all ...
In February I bought a Sears builder automated garagedoor operator to become mounted in my own Dad’s storage after he'd encountered open-heart surgery. I planned an installation on-line with Sears and required time-off from function to become current for that installation. About the day of the ...
Purchased a tiller from Sears, one of the big professional models. Out of the box it the starter mechanism would not engage. Sears sent out a third party to fix and the tech told me that the tiller had a manufactures defect. Tech ordered the parts, had them sent to my home and I had to install ...
I want to thank Sears for responding to my complaint. Also for resolving the issues to my satisfaction. My family has been a Sears customer for over 60 years and will continue to be loyal to Sears. Cindy M ...