This complaint is about Sears and it Social Media Escalations Team for Facebook. My washer remained broken for 3 weeks while "technicians" ordered the wrong part twice. Sears gives you a window of 8 am til noon or noon to 5 pm. My scheduled time on all 3 occasions was 8 am til noon. Not ...
Sears service sucks big time!!! We ordered a replacement seal for our refrigerator over a month ago and have still not received it. The UPS tracking number states it was received at the local facility 3 weeks ago. Ups states that the originator has to investigate the problem. I called Sears. I was ...
I have determined in my dealings with Sears over the last few months that they have absolutely no interest in customer satisfaction or standing behind their service promises. I am not an avid Sears shopper, and if not for a good deal now neither to accommodate us for our inconvenience for an issue ...
On January 26, we had Sears out to work on our Kenmore washer, and although the quality of the repair appears to be good, and the repair technician was very nice, professional, and friendly, the cost for the repair was outrageous. It cost me $217 just to have a switch replaced!!! And, to top it off ...
My timer went out on my Sears Kenmore Washer about a month ago. I called them they came back with a refurbished part. It's a good thing I check both appliances while washing clothes. I was able to catch it in time. I used it again and it burnt the motor out. It could have been a disastrous event. ...
Between customer service in India. Constant transferring to another number and department (no problem ownership) and a horrible web site Sears is the worst for appliances. Average on pricing and F - on customer support (just plain awful). I love a good deal but even on good deals I steer clear of ...