After making an online appt. To have refrigerator repaired, I called the cust service department directly. First call got a recording that said they were closed (which they weren't). 2nd call got me in. The nice gentleman rescheduled my online appt. For the next morning (today) for between 8-12, ...
I brought my truck in to have a tire replaced that was under warranty. I am still waiting and it has been over an hour. They have not even brought my truck into the bay. Are they busy? Does not appear so! There are about 4 guys watching a 5th play with some fancy rims and stereo on some other car. ...
The Sears website guides you through a process to schedule your appointments online. Twice I have done this in the last three months, twice I have received confirmation e-mails with a confirmation number, and both times the repair person did not show up. After finding a customer service website, I ...
I placed an order with Sears for a repairman in Santa Fe NM for my ASKO dishwasher. A guy from A&E Factory service shows up without calling first (Sears bungled my phone number). He looks at the DW and can´t even find the model number. I had to find the manual to show him. He wasn´t sure where ...
I returned a gift I received from my 81 year old mother to our Sears store in Hot Springs, Arkansas 5 days after she purchased it. It was a rechargeable / 12 volt inflator that did not hold a charge, plus, I had to hold the power button down just to get it to work. Upon returning the item to the ...
New lawn vaccum is falling apart. The store said: "TOO BAD." The bag has been used one month in a small suburban yard, buy one very, careful 70 year old man. It is not possible to use now. We bought a Sears, in the store, Chesterfield, MO, unstead of online, off brand, because we were ...