I waited 7 1/2 hours for a repairman, that never showed up. Your service desk at first told me that he was running late, then that he would be here in 30 minutes, then that the service request had been removed. The earliest they could reschedule me after all this, is May 3rd. ...
I called your home repair Tuesday July 12th at 9:30 to make an appointment for a continuing issue with our dishwasher. I was told by your schedulers that the earliest appointment was for Tuesday, July 19th between 1 and 5. When I arrived home from work on the 12th there was a note on my door saying ...
I sent an email to cancel order for parts. They kept beating around the bush trying to convince me not to cancel. I was initially told that the part was backordered for 14 days, when I replied that I wanted to still cancel, I was then told that it had shipped! They will not refund my money or ...
I ordered a swing set for my grand child and was confirmed the delivery date. We move the birthday party just in time for the swing set to arrive on the date Sears promised. Unfortunately, no swing set arrive and no notification from Sears that it is delayed. Called customer service. I was ...
I have been waiting for my Kenmore Elite Calypso washer (6 years old) to be repair for over a month. Oct 8th - repairman comes to look at problem. Order filter to fix problem. Oct 15 - Part sent to me the following week. Repairman comes to repair. Oct 16 - use washer, it is not fixed. Oct 16 - call ...
On June 8 I purchased a 4 burner Kenmore gas grill from Sears. I requested that the grill be delivered fully assembled. I was told in order to have that done, the grill would have to be shipped from their warehouse and the earliest delivery date would be June 16. They charged $50 to assemble the ...