My husband and I were visiting our son in Jacksonville Fl for Thanksgiving. We stopped by Kay's because he was looking for wedding rings. He is getting married in June. During our visit my husband purchased two rings for my birthday Dec 10th. (An early present) The Kay in Jacksonville told us they would have them sized and sent to our store in Brandon Fl. We have purchased many items from Kay and the Brandon store is close to us. My rings were supposed to be delivered to Brandon store by Dec 9th. The Brandon store called us and told us our rings were in. When we went to store early December, they said they made a mistake and only one ring had arrived. We were told the 2nd ring should arrive any day. After several trips to the Brandon store —I am still waiting. This store has very rude employees, including the manager. I was told that since I purchased the product at another store, it was not their fault. I could write a book on the comments and hateful way my husband & myself have been treated. I would like for you to look up out account and see the numerous items we have purchased from your stores. Maybe there is someone with company that does not want to lose a customer. With our advise, my son did purchase a Neil Lane for his future wife. Due to the way we have been treated recently, I really wish we would have advised him to go elsewhere. My name is Bettina Crosby. My husband is James Crosby. I am currently out of town working in Ohio. My husband is home 813-938-3529, cell# 813-401-2466. I am not happy at with Kays right now. I strictly have forbidden him to buy me anything from Kay's for Valentines. As mad as I am right now with Kay, he is even more upset. He has all the paperwork for our ring we are still waiting on. At this point I really do not think I even want the ring anymore. I am heartsick over this entire ordeal.
0 comments