Extra Space Storage
Found 169 reviews / complaints
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Extra Space Storage
Extra Space storage penalizes long term customers - Extra Space Storage

Advertising Marsha205 0

Extra Space penalizes people who pay & keep their belongings stored for more than 9-12 months. After having space #d50 @ the Rosamond, CA facility since March, the rate was increased without notification. Upon calling the office at that location, I was told by Kimberly, Asst. Mgr., that Extra ...

Extra Space Storage
Steep Fines and Little Customer Service - self storage

Miscellaneous DerikL 0

Was recently notified I was late on my monthly payment. Besides racking up the fines, Extra Space also slapped on an 85-dollar fine which the counter folks could not explain how it was used only to say 'standard industry fee'. I offered to pay a partial payment on Friday and the remaining on a ...

Extra Space Storage
Storage Unit - downsizing - storage

Advertising taz7901 0

I found Extra Space storage when I was selling my home and needed to move my things in 2011. I rented a 10x20 unit and have been very happy with since the location is conveniently close to my new home. The faculties are clean and secure. Words of caution now— If you are looking for long term ...

Extra Space Storage
Company Illegally Sold Items, not safe, illegal activity and Fraud! Beware! - self storage

Miscellaneous emmespy 0

Intent to illegally sell customers property at profit!!! Fraudulent company will claim that payment didnt go through and that they attempted to contact party via phone and mail. Company illegally "auctions off property" without adequately contacting customer. Customer service awful! Not ...

Extra Space Storage
Unequal opportunity - Extra Space Storage

Miscellaneous andrewbeeson81 0

At first extra storage was great and friendly. However after 2 instances of shortly exceding our time only a couple minutes, and 1 other when my car wouldnt start, even with security there they were going to make me leave my car there and make me and my wife find our own way home!!! Then have the ...

Extra Space Storage
"secured units" = stolen stuff!

Miscellaneous shellbell06 0

I have been using the Extra Space Storage Units in San Dimas, CA for the past couple years on and off. I just recently put my stuff back into storage and within the past month, I got a phone call saying my unit was broken into! Not only was it my unit, TEN OTHER UNITS were also suffered by this. I ...

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