In September, I fired another major satellite provider for failing to provide adequate customer service. Their replacement: DirecTv. Just when I thought I had seen poor customer service, DirecTv showed me a new level of how not to do business. First, their contracted installers did not follow ...
DirecTV runs a racket. Special prices draw you in, and then, while your attention is elsewhere, services you never asked for get added to your account. That happened to me. I was signed up for Sunday Ticket, a football package, even though I have no interest in sports and would never order anything ...
To make a very long story short, Directv's customer agreement pamphlet, which they give you at the time of installation, does not match the agreement they have on their website. The website version is almost impossible to find anyway; I just happened to stumble across it. The ...
I saw an advertisement from DirecTV saying that if NFL Sunday Ticket for the 2007 season was ordered before 12/31/06, customers would receive Super Fan for free (a $99 "value") and $20 off the regular price. Since my wife and I are big fans of the gridiron, we said, cool! It sounded like ...
First off, Directv failed to tell me that I was in a one-year contract when I signed up for service. My bill has never been the same, and I have had to call them every month since I got service. After service was added, one of my roommates called Directv and added a DVR to my account. I was not ...
Directv has decided not to offer its HD and pay per view movie services when they conflict with the NFL broadcast schedule. They have directly admitted this to us. They say that they need to use their satellite capacity to provide their football packages, so other customers will not get HD or pay ...