We signed up for a 12-month DVR package with DirecTV, which was bundled with Qwest's phone and DSL service, in Feb. It was clearly advertised that the term was a 1-year commitment. I still have the copy of our sales receipt, which clearly states, "You agreed to maintain your current ...
I have been a loyal customer of DIRECTV since early 2005. Initially, upon moving into my residence, I requested HD-DVR service. I was advised that it was not available and that I would be placed on a waiting list. I opted for HD service in the interim. Approximately seven (7) months after receiving ...
We dropped Directv. They billed us for the rest of a contract we were not told we were taking part in. A few months before we canceled, we had bought a new HD20 receiver at our local Walmart. They never once said anything about a lease. When we canceled service, they even said we could return the ...
In September, I fired another major satellite provider for failing to provide adequate customer service. Their replacement: DirecTv. Just when I thought I had seen poor customer service, DirecTv showed me a new level of how not to do business. First, their contracted installers did not follow ...
DirecTV runs a racket. Special prices draw you in, and then, while your attention is elsewhere, services you never asked for get added to your account. That happened to me. I was signed up for Sunday Ticket, a football package, even though I have no interest in sports and would never order anything ...
To make a very long story short, Directv's customer agreement pamphlet, which they give you at the time of installation, does not match the agreement they have on their website. The website version is almost impossible to find anyway; I just happened to stumble across it. The ...