First off, Directv failed to tell me that I was in a one-year contract when I signed up for service. My bill has never been the same, and I have had to call them every month since I got service. After service was added, one of my roommates called Directv and added a DVR to my account. I was not aware that this was added to my account. This addition put me in a 24-month contract.
Furthermore, another DVR was added to my account a month later, which I again was unaware of, and in turn it added additional months to my contract.
I called Directv to cancel service because I was moving home. They told me then that I was in a 24-month contract and I would need to pay for each month that was left. I told them that I was not aware of this and that I did not add the DVRs to my account. A representative told me that if someone calls in and can verify my name, address, and phone number, they can make changes. Well, hello... It was my roommate, and obviously they know those three things. My friends from other states know that information, and according to a rep, they could make a change as well.
I spoke with a manager and was given the same information. I have fought with them for hours on the phone. I work in an industry where my company provides services to the community, and a change cannot be made to an account without notifying the account holder. Directv never contacted me about the changes made to my account. I was then told that the 24-month contract was signed when the equipment was brought to my home. I tried to explain to the reps and the managers that I was not home to sign this contract. Furthermore, I was then told that it is not in the paperwork and that it was a verbal contract. So which is it? Why are they lying to everyone? This is just a scam. And believe me, everyone I have talked to who says they want to get Directv, I tell them it is a scam.
I contacted the FCC about the issue, and the FCC told me that they do not regulate Directv. What laws do they actually follow? The manager told me the FCC regulates them. The point is, Directv is awful. Customer service is awful. The reception in the home is awful!
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