In September, I fired another major satellite provider for failing to provide adequate customer service. Their replacement: DirecTv. Just when I thought I had seen poor customer service, DirecTv showed me a new level of how not to do business. First, their contracted installers did not follow instructions, damaged my property, and will not respond to my calls. I filed a report on them as well. Now they steadfastly refuse to come out and reinstall the dish. They refuse to come out and do a proper inspection of the installation. Oh sure, they will say they are coming out to inspect, but they refuse to set an appointment with me, and I never hear from them again. I spoke with a "Supervisor" who claimed he would have a construction contractor come out and repair the siding that was damaged and have another tech come out and rewire the dish. So far, no work has been done, and I have not heard a peep from him since.
I have a claim in their corporate escalations division. However, they are demanding that I do their job in providing estimates on fixing the damage to my property and whatever else will have to be done. This is unconscionable and unacceptable.
This level of anti-customer attitude simply astounds me. All they had to do was apologize and fix the problem. But no. They do not value their customers. I am happy they think they are doing so well that angering customers at a whim is acceptable.
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