I just got off the phone with DirecTV customer service and the customer retention department. What a joke! I have been a customer for a decade, and I have the 'choice plus' package with HD! They are now going to offer about 100 new HD channels by year's end, so I contacted them. I am told the ...
It seems I now belong with the consumers burned by Directv's underhanded tactics. For about 2 years I had their DVR service, until the DVR began freezing whenever I played a recorded show. The technician I phoned for help was not at all shocked by my equipment trouble. Judging from other posts on ...
Switching away from Dish to this inferior service was a mistake I deeply regret. I phoned the customer retention department to complain that the promised DVD player had not come. Their answer was that the form for claiming it, which was supposed to go in with my first month's bill, had never ...
We purchased DirecTV in Jan 07. Every day it was windy or snowy, all channels would not come in well. The service came out and moved the satellite dish, which showed a slight improvement. However, every time it rained, got windy, got cloudy, and sometimes for no reason, we would lose our local ...
I had DirecTV service until I needed a home phone. I found a package deal with Comcast. I called DirecTV and they said, "No problem." To avoid the contract penalty, just put the service in "suspension," and they would send me a final bill and a box to return the equipment. I ...
I had been a DirecTV (aka Direct TV) customer since 1998 without complaint. Then in Dec. 2006 I moved and needed to replace my DVR, so I asked if I was eligible for a TiVo unit and found out I was, with a one-year contract. The unit was delivered and installed, but I found it did not perform many ...