I saw an advertisement from DirecTV saying that if NFL Sunday Ticket for the 2007 season was ordered before 12/31/06, customers would receive Super Fan for free (a $99 "value") and $20 off the regular price. Since my wife and I are big fans of the gridiron, we said, cool! It sounded like a great deal.
I preordered the 2007 season on the last day of the regular 2006 season (sometime in early December) and resigned myself to the fact that I had to pay $45 for that one day, oh well. But after I had paid about $160 for what I thought was for the 2007 season, my NFL Sunday Ticket was not activated when the first game day started!
I called (800) 531-5000 and waded through the usual yada-yada of the deals and promotions and finally got to talk to someone in Customer Service, who politely apologized for my inconvenience and activated NFL Sunday Ticket. I thought that maybe my preorder last December had just fallen through the cracks, and I enjoyed my warm, fuzzy feelings and football!
Then came my bill, and up went my blood pressure! I was being charged the usual installment of about $59 for the NFL Sunday Ticket that I thought I had already paid for! So I called DirecTV and, after yelling at the customer service representative on the other end, I found out that the money I had paid was for the 2006 NFL season, all $205.00 for one day of games! I spoke to a total of 3 different "supervisors" before I got any type of satisfaction. Of course, no one had any record of that particular promotion!
They did credit the $160 that I had already paid to my bill and gave me Super Fan for free, which should be free anyway, because it is terrible.
I guess sometimes it does pay to throw a hissy fit!
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