DirecTV charged my checking account twice and although I am now paying insufficient fund fees on that account, and although they acknowledge it was their mistake, they cannot replace that money for a week and a half. After a conversation with a cc rep who can't speak English, I was finally allowed to speak to her supervisor (ERIC) who was the nastiest, most obnoxious cc person I have ever had the displeasure of speaking with. Thanks ERIC, you made my discussion easier... Come my renewal time, I won't be with Direct TV anymore!!! Customer Service Department - If you’re not going to do your job, you can at least not treat people like crap
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