Direct TV inadvertently billed me three times for one movie that I watched on their Pay Per View system. I called to get the erroneous charges taken off and was informed that if the customer service rep gave me a credit, I would never be able to dispute a pay per view charge again. Even though this ...
I have been a customer for approximately 13 years. Recently I purchased an HDTV and decided to upgrade my service with one of the HDTV providers. I was going to change my service to Verizon Fios and take advantage of their triple play package: phone, high speed internet and HDTV for $90.00 a month. ...
The installer came to my house on Feb. 14 to install the service. He spliced wires together from another installation that occurred before I bought the house. He also said he did not have to install any new satellite dishes because there was already one on my roof. He took over 5 hours to do the ...
I had a DVR R10 and was trying to transfer content from my DVR to my laptop for viewing later while traveling, or to download it to my iPod. Customer service told me that I would not be able to do this with the present model of DVR and that I would have to upgrade to the newer model (R15). I was ...
I am in contract with Direct TV, and they say every month that I owe them $150.00 to $200.00 for the bill. My bill is not supposed to be over $65.00 a month, but it is. When I get out of this contract with them, I will never recommend their services to anyone. They are just plain rip-offs. ...
I cannot believe how a big company like this can grow from strength to strength when they have no customer service satisfaction at all. My problem is only minor compared to other people's, but I wanted to add to the numbers of dissatisfied customers in the hope that one day justice can be done. I ...