I cannot believe how a big company like this can grow from strength to strength when they have no customer services satisfaction at all and my problem is only minor compared to other people but I wanted to add to the numbers of disatisfied customers on the hope that one day justice can be done.
I moved house last July having been a customer with direct tv for almost 2 years, I agreed to extend my contract for a year instead of paying the normal $200 moving fee and also decided to add some more TVs to the house and leased extra equipment which I duly signed for when the installation was completed, I then started to see insurance I never requested added on to my bill and that took 3 months to sort out and have removed and knowing my contract was due up approx June this year (I wanted to switch to cable as my phone and internet service was with brighthouse and as a package I would be paying less overall)
I spoke to an obnoxious guy called Dan i. D u1995 who claimed to be a supervisor and matter of factly told me that in the small print on the work authorization I automatically signed up for another 2 years when I signed for the installation, he was not interested in the fact I had not been explained this and also that I had been duped into extending a contract I didn't want and said there was no way to cancel the agreement.
I asked for a copy of this agreement I had signed which he assured me he would e-mail across to me but surprisingly it did not arrive.
Wendy
windermere, Florida
Central America
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