I ordered the commercial choice package for my new sports bar on 2/26/08. I was promised 50% off the $151.00 commercial choice package for six months, free installation, and HD service if I purchased 3 HD receivers for $200.00 each. They billed my credit card $673.26 on 2/26/08. When the installer ...
It began with lines appearing across the picture. I told my wife, "The TV must be about to die, it is 4 years old." A week later the system started dropping the signal (code 771) whenever I watched HD channels. Customer service told me to reboot the box by pressing the small red button, ...
I have had Direct TV for quite a few years, including at my current location. I have all of the HD equipment from and through Direct TV. About 4 months ago, I started having problems receiving HD channels. Four repairmen were sent over a period of approximately 5 weeks. None could repair the ...
When I first moved to Virginia, I had DirectTV installed at my new home. The service was appallingly bad (every little breeze seemed to whisper "no service"), and the costs, rather than the amount promised, were always at least $20-$30 higher than agreed. Finally, in frustration, I ...
My complaint deals with the non-disclosure of fees and a 2-year contract. While I was speaking with the customer service rep, setting up the installation time and the program I was selecting, there was no mention of a two-year commitment to their service. If I were to quit my service prior to the ...
I am unable to get a clear picture, and I called your technical help desk. My service person's name was Lorena, in Oregon. She walked me through all of the steps to restore clear satellite reception. None of them worked, so she told me the first available service time was Monday. It turns out my ...