On A Rant: Comcast Practices Crazy Customer Cruelty I talk in my speeches about the fact that the only sustainable competitive advantage is outstanding customer service (or as I call it Crazy Customer Service). This past week, I had one of the worst customer service experiences ever at the hands of ...
Lost Comcast phone service. Was told to wait 3 days for a tech. This effectively shut down my business. Contacted their internet help center (likely offshore). Was told 2 days and given appt. Time. No one showed. Recontacted help center. Was told no record of last confirmation. Asked to speak to ...
OK comcast has major issues. I have been fighting with them over a year. Ok now this new issue started last month. We decided to get rid of it but then my roommates changed thier minds. Well it took comcast 3 weeks to finally come out sothey credited us the 3 weeks well 2 weeks ago a storm came ...
New Triple Play Customers Beware! This is the clearly written promotion directly from Comcast's website as of today: It was copied and pasted into a word document while I was on the phone with "customer service" at Comcast so I could ensure that it was time and date stamped in case they ...
They claim to have limited time offer bundled packages to choose from. Each costing $33/mo. Plus taxes & fees. I signed up for internet & cable services. Every month I pay $60.58. However, I just found out by making a phone call to them that for "no reason whatsoever my bill every ...
I made appt. On Saturday at the Waldorf Comcast office for a Sun. Appt 12pm-3pm. Technician was a no show even with a phone confirmation of appt... I have not had internet service for 2 wks. CS stated problem was with ZoneLabs. I removed Zonelabs and installed McAfee and the problem has not been ...