In the last 3-4 months, my phone and internet service are completely unreliable. They are down as often as they work and despite numerous calls, I can't get it fixed or my money refunded.
They will send a technician who inevitably tells me he's the wrong technician & when I call them back, they try to tell me that it's fixed.
Now, I'm done trying to get it fixed, I just want a refund for that time period (which they convinced me to wait to request until it was fixed). They won't give me a refund, because in spite of the fact that I was calling regularly, they believe that it must have been working on the days I didn't call or I would've called. When I explained that some days, I'm not home or don't have time to spend hours with them on the phone, they responded that I can't get a refund for days that it may have worked when I wasn't here to check it. I try to point out the irrationality of that to no avail.
The worst thing is, they are doing the same thing to everyone in the neighborhood, so we are all paying for services we aren't receiving and they are refusing to refund our money.
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