Customer service was the worst I have ever experienced. I was on hold for 15,20, nand 30 minutes or more, then hung up on numerous times. They are outsourced to India so it is hard to understand what they are saying, but most likely it was "unplug your phone adapter and plug it back in", ...
Vonage said they could transfer my 2 phone numbers and significantly reduce the cost of my telephone service. I signed-up for 3 lines; 2 transfers and I'm supposed to lose $301.81??? ...
I have not had any connection problems with Vonage, the thing works ok. My current issue is with their billing. I noticed this month that my bill was different from last months, so I reviewed them. I have had vonage for three months and the first month was full of all the start costs... No biggie. ...
I called my local telephone office to seek another long-distance carrier. The woman there suggested that I call Vonage. So I called them on 2/23/06 to sign up for the Unlimted Local and Long-distance plan for $ 24.99 a month. They didn't have service here in my town but vonage did offer me up ...
The first month free was just their way of putting you on their billing system while they ship their overpriced equipment to you. They bill you if you have the service setup or not. The router they sent needed it's own dedicated broadband port, and some phones would never hangup meaning each call ...
I ordered 2 Vonage units on Monday Feb 20 over the phone using their toll free number. I had specifically asked them for a 2nd business day shipping and because I was ordering over the phone, the sales rep guaranteed me that the activation fee was going to be waived which is $29.99 per unit. Monday ...