I have been a DirecTV customer for a little over a year now and just started having some reception problems, with freezing and pixelization on several channels. I called customer service and was told that I need a service call and there would be a charge of $49.99. I don't understand how they can ...
I was a DirecTV customer for five years. After months of problematic service, I called to cancel. They begged me not to and asked for one more chance to correct the situation. I reluctantly agreed, but told them this would be their final shot at keeping me. If their solution did not work, I would ...
I signed up with DirecTV's services in May. It was installed promptly, and I started having problems right after I stopped paying for their equipment protection package. I was still within 90 days, so the install was covered under warranty, but the service never worked correctly. I documented the ...
It started when I took advantage of a promotion to purchase a Tivo box for my current Directv account. They tell you that you are buying it and it will only cost $99.00 for an additional Tivo box. I believed that I was purchasing the Tivo boxes because the sales rep said I would own it. A year ...
When my wife and I split up in February of this year, I had to move quickly, and the house where I rented a room had no TV option but satellite and they had no TV service of their own. So I initiated a contract with Direct TV for service, which they also began using in two of their rooms. The ...
This company isn't what they advertise. The equipment is faulty, they don't send return labels until they charge for it, and I don't receive programming as advertised. No statement was sent, but they debited my account twice for services I did not get. They charged for installation when it was ...