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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- DSL and calling bundle advertised at $64.99 now costs about $100
- Charged for free modem and billed after cancelling DSL and phone
- Promotions favor gas station experience over college degrees
- Unexplained $14.89 ESBI charge added to my phone bill
- VCast video and TV content lags behind Sprint offerings
- Collection agencies chase me for debt belonging to someone with my name
- 1395 minutes on support calls without fixing a billing issue
- Phone data not moved, late fee dispute and contract release refused
- Told FIOS was unavailable, then tech found whole street wired
- DSL cut early at old house, weeks of delays at new one
- Phone upgrade offer costs $99 one week before free upgrade
- Sales clerk forged my wife's signature on a new phone contract
- Billed $277.16 for a phone number that is not mine after cancelling
- Told to pay only $147, then required $166 more to restore internet
- Phone refund check promised in four weeks never arrived
- Nine hour FIOS installation left me without wifi, email and phone
- Phone line dead since August 1 and repair ticket vanished
- Charged for phone number that never worked and weeks to reach support
- Business DSL line never connected because lines were cut
- Still billed for old DSL after FIOS installation and 27 calls