Well it all started when I tried to move. Called for my transfer of services as was told that I could not get my DSL connected at my New house until August 8th. I said that was fine but I needed to make sure that I had my DSL on at my old house until Aug. 1st. I was told that was fine. I went to my old house to work on my homework for my schooling that is online on July 30th and my DSL had been turned off. I called Verizon on August 1st when my home phone was turned back on since there was a problem with the wiring with my home phone they could not get someone to my house till the 4th for the phone line. The tech who I know informed me that if he saw my order in the computer that he would go ahead and install my DSL. He then called me and told me that he did not see my order and that I should call them, so I did and was a sured that my DSL was still scheduled to be up on the 8th, I then asked why the DSL at my old house was turned off early and was told that sometimes that just happens. I left it alone since it was almost the 8th. On the 8th at 5 P.M. I still did not have my DSL, so I called as informed that My services was not going to be on until the 19th and that they had sent me an email about this. I asked how I was going to get the email since I had no DSL. I then asked to talk to a supervisor and finally after being hung up on I finally got to talk to one. He gave me the run around, I asked to talk to his supervisor and was told that there would be nobody else I could talk to until monday. Saturday I received a phone call from a woman and was told that my DSL would be up on the 14th. I told her that was not acceptable since my school has a rule that if you do not log in for 2 weeks you are automatically withdrawn from your classes. I spent two days on hold talking to varies people who either lied to me about why I could not have my DSL or hung up on. One guy told me that it takes 15 days to transfer DSL service over, another told me 3 days. It was the worst weekend of my life. I even informed them that my husband is a communication tower climber who has done work for their company and that the line test that supposedly takes all this time only takes at most 24 hours. Finally I had my husband call and a tech told him that a tech would be out on the 14th to check all the lines and that more then likely the reason that our DSL was delayed and turned off early is because they needed our old line and there was not one available for our new line, which is sad since we only moved around the corner. Finally on the 14th they hooked up our DSL and as soon as the guy left our DSl started kicking us off. So I called on the 15th and went through tech support and was told that they would be send us a new modem free of charge over night and the latest we would have it was monday. I informed them that I need a specific kind of modem or they do not work up here. Even gave the guy the make and everything. On Tuesday the 19th I called since I still had not received my new modem and was told that it was just shipped out today. I finally did receive the new modem on the 20th at about 4 P.M. They sent the wrong one. We tried to hook it up it did not work, so I called the tech guys and was told that I needed to talk to billing. The billing guy told me that they where going to charge me $60.00 for a new modem, I asked why when the one they sent me was defective and was told that if I ordered the modem from the billing department that i would be charged and was then again transfered to the tech department where the guy there told me that I had to order it from the billing department. I then hung up, and called back since the billing department is now closed I talked to another tech who tried to get this modem working and informed that this was a discontinued model that they had sent me. Finally he informed me that they would send me a new modem the one I need for free and that I should have it in about 48 hours.in the mean time I still wait, and most of the time I get kicked off before I can get everything done. Asked for a phone number to make complaints about being given disconnected phone numbers and hung up and just straight lied to for the past 3 weeks and was told that I could not contact any one above the supervisor because they do not have direct lines. I was told that I had to send a letter. I will be contacting the public utility commissions and also the BBB.in the mean time my husband can not do his new job which is all online and I still can not do my school work so Verizon has taken food out of my 5 kids mouths without any end in sight. I will also be contacting Verizon again for a credit for the time I have been without DSL.
They should have to honor their orally contracts, or be liable for what they have cost people, if the people can prove it. Now I have to retake my classes that I was half way done with, and I get to pay for them again too.
Oh and by the way checked my email and shocking no email about my DSL not being turned on the 8th.
And they will be the first to shut your phone off if you do not have your payment in ontime.
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