Since 06/10/08 I have wasted 1395 min on the telephone with FIOS representatives trying to resolve a simple billing issue. Every time that I called I was told something similar but different like pieces of a puzzle. Day's weeks and months passed the same problem was fixed again and again often creating worse problems disconnects outages and lost email accounts.
Something is seriously wrong. I am certain that a few exceptional employees fixed the problems, they followed through, they produced results and something undermined their work and recreated the trouble.
Today I received a cellular bill with $274.00 in overage charges all from calling FIOS support numbers. I was thinking toll free call and overlooked air time. Transferring a good customer back and forth and leaving them on hold 20 and 30 minutes at a time for 1395 minutes is unbelievable but well documented.
I put in a disconnect order for my cellular phone and FIOS accounts. As much as I like FIOS - Verizon has driven me back to Comcast for a triple play, an amazing feat. I see Comcast differently now. I find it amusing that VIOS would spend so much money running fiber to the curb only to alienate their customers so much that they turn to Comcast.
This has been a horrible expensive time consuming nightmare experience one that I will never forget (Comcast is month to month). I was with Comcast from the @home days FIOS is better but not that much better. On any given day Comcast is as fast or faster simply using the net. FIOS is state of the art fast enough to fill your hard drive overnight but its backend billing system is a patchwork of incompatible kludges of obsolete telephone voice billings systems.
FIOS is great until you are forced to deal with the VIOS business office simply trying to find a way to pay them. I really wanted FIOS but I got a VIOS that I can't get rid of quick enough. I got the triple play so that I had unlimited calling solely to spend insuring that my VIOS accounts are closed.
I averaged 150 minutes a month on my cellular over the last 5 years until last month
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