I am trying to find someone responsible to answer my questions, but
Have been unsuccessful.instead, I have long wait times with no
Human response. Three e-mails have gone unanswered.
In the interim, I have filed two complaints with the Pennsylvania
Public utilities Commission regarding my outrageously high phone bill.
This is the text of my last complaint:
I recently changed my service options with verizon from two lines to
One line. Despite the reduction in service, I am now paying more for
Telephone service than I did with two phones. I am paying $149 for
Service, but according to Verizon, my bill should be more along the
Lines of $60-70
I should be paying around $45 for my freedom plan and $29 for my
Internet, yet I have been charged $149 for my last two bills. This
Is ridiculous!
Additionally, I am being charged a new subscriber fee for my verizon
Broadband service. This is despite my having been a verizon broad
Band subscriber for 7 years!
My attempts to get any response from verizon are met with (1)
Prolonged waits on the telephone to speak with a representative and
(2) foreign call centres who are unable to comprehend my problem.
I would like an explanation for why my service continues to cost more
And more despite my reduction in services.
Additionally, I would like an explanation of the ridiculous fees
Which are being charged. It is silly paying a new service fee when I
Have been a customer at this address for 10 years (phone) and 7 years
(internet).
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