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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Hour-long wait at store with no returns desk for tablet cover
- Preordered Note 3 upgrade eligibility changed, full retail price demanded
- Order cancelled by sales rep, $100 prepaid Visa never recovered
- Returned air card in 2008 but billed and sent to collections
- Billed $223.23 after cancelling Fios within promised 30 days
- Prepaid switch took a month and 7 hours, then extra $200 owed
- No phone or internet for a month, technician missed my call
- Overdue payment call after card expired, manager hung up on me
- Upgrade transfer added two years to contract, store used my upgrade
- Internet outage met with call volume messages and overseas call centers
- Universal charger shows unauthorized message, return refused after 21 days
- MiFi billed $417.20 over eight months after cancelling a year earlier
- No-contract plan did not cover calls to Puerto Rico, refund refused
- Manager refused to replace stylus whose tip fell off
- Early cancellation fees billed despite returned equipment and store runaround
- Late-night Job Corps calls tied to my wife's line
- Phone rebate card rejected twice because receipt print was too light
- Account hacked with five added lines, service suspended over unpaid charges
- Constant door-to-door salesmen every summer at dinner time
- Early upgrade for iPhone 5 refused, told to pay $350 to cancel