Independent profile — not affiliated with Verizon
Verizon Reviews & Complaints
← Back to the full Verizon profile
REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Phone sale fell through over bad ENS after 12 years as customer
- Billed and harassed for number ported to Sprint over five years ago
- Cash payment and bank withdrawal denied, account sent to collections
- Closed 2008 account reappears as $192 collection despite paid in full
- Two international calls never made, block request apparently not recorded
- Senior friend twice overcharged $13 on phone bill
- Equipment not installed in time, billed after it was returned
- Billed for returned equipment that agent never installed within 72 hours
- Service cut off a week before due date, billed after disconnection request
- Contract end date changed after switching carriers, billed for May
- Promised half-price cut for dropping grandson denied without writing
- Door-to-door Fios sales visits almost monthly for ten months
- Activation fee charged after rep promised none when merging iPad account
- Double charged for the same address
- Lifeline discount lost for 93-year-old customer, bill triples
- Service shut off after full payment, bill grows with extra $200
- Service cut off after paying by phone, $700 exit fee over second line
- Triple play package billed far above the quoted $133 a month
- Promised refund for $10 monthly overcharge denied, service suspended
- Billed $399 for phone with black dot after warranty promise