This is a copy of a fax to t-mobile regarding this issue.
November 17
In regards to: Handset Upgrade & Contract Extension
Customer Relations
T-Mobile Customer Relations
Dear Customer Relations:
On Thursday, November 17 I visited the T-Mobile kiosk located in the Citrus Park Mall in Tampa, FL. After listening to an initial sales pitch from a rep named Andre I started to walk away. Before I could do so he sweetened the deal several times; free phones, rebates, discounts, etc. Before agreeing to the deal I requested he CONFIRM just two things:
1. That the data which was stored in my Online Desktop (part of my Sidekick's functionality) would be automatically transferred to my new Blackberry online database. He asked his Manager who in turn said Yes, it transfers automatically. Nothing needs to be done on your part. And,
2. That the Online Desktop was a function which was available to the Blackberry, or Treo, or any other handheld device which I could upgrade to. This too was confirmed by the Manager.
After approximately 40 minutes on the phone with Sharmarke from T-Mobile tech support (who was great, by the way) on the same Thursday evening I find that, unfortunately, neither of these two issues are true.
The very issues about which I deliberately and specifically inquired are absolutely not true I was lied to right to my face by multiple T-Mobile representatives in what I perceive to be complete misrepresentation of the facts to get me, and my three eligible phones, back under contract.
This is what I would like to have happen here. I will return all merchandise which I bought during this transaction, I expect to be rolled back to my old plan ($69.99 per 800minutes) and released from the contract which I have signed under false pretences, possibly by use of fraud.in which case is invalid.
Finally, I would expect all T-Mobile reps involve (I will go back to the kiosk and get their full names) will be handled in some way as to increase the level of integrity at this location. For, I will never do business there again nor can I, in good conscience, recommend it to anyone else.
To close, I made it very clear to the reps at this kiosk that I wanted to retain the above mentioned functions if I did indeed upgrade my phone and sign another contract. I will give T-Mobile 5 days in which to contact me at the following numbers to help me resolve this. After which I will have to unfortunately seek alternative methods. I don't expect it to come to that based on my previous experience with T-Mobile which is precisely the reason I am offering this opportunity to simply roll back this regrettable event.
Thank you,
Timothy *
Home: xxx. Xxx. Xxxx
T-Mobile: xxx. Xxx. Xxxx
November 18
I have spoken to a T-Mobile rep and was told that I would NOT be allowed out of the contract because it has nothing to do with the functions of the phones. Wha?
I'll keep ya'll updated.
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