I had purchased an ipaq pda phone for $500.00 in May with a T-mobile service plan. My phone stopped working in September, so I called and talked to the needed departments. I was told that my phone was warrantied and would be replaced. I never recieved the replacement phone, so I called again and went through the one hour song and dance once again. This time the phone was sent to me.
Four days later I recieved a letter from Tmobile that said "after inspecting your phone, we have decided that it is not covered by warranty". The only problem was that I had not sent the old phone in yet. There was no way thry could have checked out the condition.
The next day my phone service was suspended because the charged the replacement fee onto my account, which made it overdue. I was never given any warning that they would shut my service off. The only options I had were to pay the bill so I could use my phone and hope they creditted me back, or go through the huge hassel of getting this thing taken care by the customer service dept, and we all know how well that works.
I decided to fight this and call Tmobile. I waited for 30 minutes on hold and finally talked to a guy who tried to tell me I am out of luck. I had to let him know that this was Tmobiles fault and I am not going to suffer for this. Finally he tells me he is going to permanently credit my account, and said that their has been alot of mysterious billings lately (what ever).
My service never went back on. The last guy didnt do a single thing. Now I got to waste another 45 minutes waiting to talk to some guy who cares less about my satisfaction, nor has been given the ability to rectify any of Tmobiles mistakes.
The letter I recieved was obviously an automated letter ment to test the reaction of the consumer who recently placed a claim on a warranty. A majority of people are going to pay immediately just to get their phone back on, or else they are going to believe that Tmobile inspected their phone and that they honestly didnt meet the warranty standards, even when they really might have.
Tmobile has made it a giant hurdle to right any wrongs that they might commit. Your best interest is not in mind, in fact they are sneakily trying to get as much money from you as possible. They make a problem and bank on a certain percentage who are able to be muscled into paying.
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