Metro PCS has been very inefficient in their customer support. I have been trying to work out the "text talk global" feature on my phone. It worked well for the month of October entirely, but from November 1st to 20th, it hasn't.
I called up the customer support and they have tried almost all the basic trouble shooting methods to fix the problem but they do not take any serious steps to eliminate the problem.in these 20 days, I have called Metro PCS about 25 times. Every time I have to explain to a new service agent about my problem and they treat it like its a first time problem.
Then I have to tell them that all their suggestions and action have already been tried out but yet the problem exisits. They fail to take it to a higher level and ask me to "Wait a couple of hours or days and call back if you still have the problem. We will take this issue into further consideration". But everytime I call, its back to square one.
I have been able to receive text messages but not send any. Its definitely a problem with their systems. I had to convince them that too. But again, they say that they apologize for the problem but the problem still exists.
My main complaint is, I find their customer support inefficient. Every time I have to call them up and explain to them for 5 to 10 mins about my history of conversations with the other service agents with whom I had spoken. They again try the basic trouble shooting methods and if they don't work, they ask me to call later.
How long should I wait? If I keep calling them this way, the problem will be there forever and they will never take a serious measure to solve it.
I am charged 3 dollars tax for this service. They should be good enough to atleast tell me that they have not identified what problem their systems have and exempt me from any charges.
I have been patient for 20 days and have spent probably hours on the phone talking to atleast 25 different service agents. Neither they or I have got anywhere close to resolving the issue.
Its a shame that a company like Metro PCS lacks the edge in treating their customers right.
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