I signed up with T-mobile over 3 years ago in Virginia. Later I was transferred to Florida and went to their corporate store in Melbourne, Florida and changed the phone plan to a family plan and internet service with an aircard. They promised me I could get a new phone but never got it.
I used one line in my business and advertised a lot in the papers. I got very few calls if any with each ad. After almost a year later I found out that the phone numbers I was given was not local but long distance and local callers received "number not in service" notice not a long distance message. I had wasted 1,000's in advertising to find out no local calls could get thru. I called Tmobile and they appologized and said i would have to change numbers. They offered me A $150.00 credit and 2 new phones for my inconvenience and was going to up the minutes without extending my contract. Well they never upped my minutes and I never got the credit, phones or extra minutes and when called back to see why, they conveniently could not find the supervisor even with the employee ID I supplied them.
Later I called again and again to no avail and was promised this or that. After 2 months I got my bill and found out that they had extended my contract after assuring me that they would not. They also changed my plan which I did not authorized. I called again and the suppervisor assured me they would put my contract back to the original expiration and terms date. After my original contract ended I called to cancel and they said my contract was not up. They never gave me the credit either and played dumb. Do not use this company they will lie to your face and promise you this or that but they will either extend or change your contract and you will not get what they promise. After the first call I requested all changes be given to me in writing. They said they could not do that. DO NOT use T-mobile they are like the Gestapo.
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