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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Promised $209.99 Handset Credit Never Applied After Contract Extension
- Cancellation Fee Charged After Phone Swap Failed Within 14-Day Window
- Samsung t309 Phones Cannot Receive Calls at Home After Repeated Exchanges
- Phone Unusable for Months, Then Billed $500 for Unknown Usage
- $50 Mail-In Rebate Denied Over Missing Original UPC
- Restocking and Out-of-Warranty Fees Charged for Phone With Audio Problem
- Stranger Paid Phone Bill Through Autodebit From My Bank Account
- Charged Monthly for Unsolicited Incoming Text Messages
- Service Canceled for Exceeding Unspecified Limit on Unlimited Minutes
- Settlement Letter for $324.26 After Phone Never Worked
- One of Two $50 Rebates Never Received
- Told Internet Service Was Cancelled, Then Billed Again for Partial Month
- Hotspot Unlimited Plan Kept Billing After Cancellation
- Tri-Band Phone Never Works Abroad Despite Pre-Trip Coverage Checks
- Unexpected $200 Cancellation Fee After Being Told 30 Days to Cancel
- Charged for Things Not on Account and Fees Explained Too Late
- Told Number Could Be Ported Out, Then Charged Early Cancellation Fee
- Service Suspended Repeatedly Despite Payments, Executive Refused to Help
- Told Account Was Cancelled Over No Towers, Then Billed Over $660
- Poor Transmission and Dropped Calls on Samsung Phone