Our business has had an account with T-Mobile since July. We are under contract and cannot cancel service without a huge penalty. When our clients call us from a Cingular, Sprint, Verizon, or Virgin cell phone, the get the message "The Nextel customer you are trying to reach is no longer in service". For a year and 8 months, we have invested hours on the phone to the T-Mobile help desk to no avail. They cannot fix the problem; they don't even know what the problem is. We have been told to tell our customers (they have to call us at our office - not able to reach us on cells) that the problem is with THEIR cell phones not ours, and they must have THEIR cell phone providers fix THEIR phones.in researching this issue through the help of Cingular, Sprint, Verizon, Virgin, and even Nextel, we have learned the the problem is with the port. And as our provider, T-Mobile is responsible for correcting the problem.
In addition to the fact that there service department doesn't know what they are doing, when you call, you get place on hold for several minutes; when you reach someone, you are told you have to take with another department and are transferred to that department. Then you are told you estimated wait time is between 25-45 minutes but you can request a callback. So you enter your callback number, and you get called back by the same department you had in the first place who could not fix the problem, and they transfer you again to the second department which you can never get on the phone.
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