After the 2nd replacement phone I've received from T-Mobile breaking, I got a replacement sent in the mail. The replacement was sent to me with a return envelope. I put the old phone in the return envelope and handed it to the postal worker to send back. I got a bill this month (2 months later) for 325.00 charging me for the phone. Tmobile is claiming that it was never returned. I spoke with them and they said there is nothing that they can do and now my service is suspended. I called the psot office who said that b/c I handed it to the mail carrier that it wouldn't have gotten scanned so I can't track it. The postal worker also said that they get innumerable complaints about tmobile "losing" phones, much more than any other company. To date, i've spoken with (supposedly) the manager of the supervisor of the supervisor of a rep and they've made no effort to help me. Not even to give me a temporary credit and re-search for the phone. I've had service from them for 2 yrs, and I pay for insurance every month to prevent a situation like this. I don't understand how I can be held responsible for a situation like this when they didn't have the good sense to insure their own packaging. They are the most UNHELPFUL company I have EVER dealt with. I think they are scamming people since without insurance on the package there is no way to prove you mailed it and since the post office says they get complaints about tmobile all the time. Help!
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