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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- $60 Rebate Rejected for Missing Original SKU After Contract Renewal
- Promised $100 Rebate Per Phone Never Received After Over a Year
- Third-Party Vendor Missed Two-Day Delivery and Number Was Disconnected
- Wrong Phone Ordered, Insurance Refused and Free Calling Feature Removed
- Billed $127.99 for Returned Phone Damaged in Shipping
- Charged 10 Cents for Duplicate E-mail Alert Texts on BlackBerry Plan
- $50 Rebate Rejected Saying Original Barcode Was Not Submitted
- Told Verbal Contract Renewal Was Made, Phone Shut Off Over $200 Fee
- Long Service Outages at Home and Refusal to Refund Fees
- Phone Billed After Cancelled Order, Then Collection Calls Despite Dispute
- Ripoff they tell you that its unlimited text while it is really not, i have evidence of 10 people
- Insurance Never Added, Rebate Short, $630 Charged for Incoming Calls
- Replacement Phones Withdrawn Under Warranty, Contract Termination Refused
- Incoming Text Messages Now Charged After Being Advertised as Free
- Charged for Two Contracts and $200 Fee After Online Upgrade
- Misleading Representatives, Hidden Activation Fees and Lost Fax of Contract
- Charged for Receiving Incoming Text Messages as Well as Sending
- $50 Mail-In Rebate Never Received After Online Form and Confirmation Number
- Text Messaging Plan Charge Disputed, Threatened With $600 Termination Fees
- No Indoor Service at Apartment but Not Released From Contract