In the beginning of May this year I called T-Mobile for a billing issue and I was offered a new phone to upgrade my expiring contact for 1 year. They sold me a Razor phone with a price of $249 which would carry a discount of $209 costing me $40 for the phone.
When I received the phone, I did not like it because the reception was terrible. I was told to return the phone and when I received a tracking # I would be able to purchase another phone.
I did so and called them with the tracking number a few days later. The representative, his name was Robert, told me he would sell me a Samsung T-509 giving me the same discount I had on the Razor ($209.99) if I would extend my contract for 2 years. He would charge me a special price $74.99.
I questioned him about the credit balance that I would have as a resultof this transaction and he said that I was due the credit of $209.99 on any phone because it was a handset upgrade.
When I received my next bill, I noticed taht hte credit had not been applied. I called on 5/30 and spoke to Casey. She reported thatI was due the credit and that it would be applied on my next bill. When I received my June bill, I noticed that it had not been applied.
I called and spoke with Jennifer #3829068. She reported that I was due a credit of $174.01 and reported that a credit of $34.98 had already been appleed. She reported that the credit would apply to my bill in 24-72 hours. I called back on 6/27 and spoke to Alexandria asking where my credit was. She confirmed that the credit was pending and that it would apply on Wednesday.
Today Thursday 6/29 I called to see what happened to the credit since I checked my account and it had not applied yet. I was told that no credits would be applied to my account. I gave the call history to the supervisor, however, she would not use the information.
I asked her to let me speak with Robert or Jennifer however she reported that there was no way to get in touch with them. She reported that ALL of the people I spoke with were under a misunderstanding. I explained that I felt I was defrauded and the terms of the contract were misrepresented to me. I asked that the contract be reset and I would return the phone
She reported that T-Mobile would not take any action to make the transaction right for me.
This company is the biggest ripoff going. I am now locked in for 2 years and they have done nothing to rectify the situation.
This company misrepresents a contract re-newal with lies to entice you to extend your contract.
This company does not value customer loyalty whatsoever.
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