I've been with T-Mobile since Oct. 2004 and have had small problems with the service here and there.
Last month, I went online and deleted their T-zones pkg off of my phone lines since it was like $5 a month per line and we didn't use it.
Well, looking at my phone bill today, I noticed that I had a "usage charge" of like $16. I looked into it further and saw that I was being charged for the text msg, which I had a 400 msg plan for $5 a month... Or so I thought.
So I called customer service and was spoken to very rudely. They insisted that I removed the text msging plan from my phone when I removed the T-zone plan. Now, I explained to her that I text msg ALOT everyday. Why would I remove that from my account? And she said that I did, and she couldn't help me and that I HAD to pay the $16 charge.
So, I was mad and hung up on her. Called back and spoke to someone else. He told me the same thing. "You took it off of your account. T-Mobile will not adjust your bill." I DID NOT remove my text msging package! I kept telling him. I would NEVER have done that! So, I told him fine. I've been a customer this long. And this is how they treated me!
I asked what I need to do to cancel my account. And he said that since I have 3 lines with their family plan, if I want to cancel my service it will be a $600 early termination fee ($200 per line).
I know in my state, Michigan, the legislature has proposed a bill that would cap early termination fees to $20. So, I told him, when that happens, I'm GONE. You all just lost a great customer.
I'm so furious right now I can't think straight. All this for a $16 charge!!!
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