On the second of Hune, I went to my local T-Mobile store to look into a phone. I ended up getting a phone, the RAZR, and i was told that i had fourteen days to cancel.
I found a deal in a local ad for Ritz Camera for a free RAZR and a camera. I went there thirteen days after obtaining my RAZR and was told that I had to come back tomorrow, the fourteenth day, to talk with the manager. The RAZR's service was still T-Mobile and the manager, after doing a bit of T-Mobile research said that he could get us the free phone deal if we canceled the existing line.
After a two hour hassel at the T-Mobile store involving the fact that I took the barcode off to get the Mail-In-Rebate back, i finally returned the phone and, I assumed, cancelled the service. When I returned to Ritz Camera to get the new phone, their computer was down and I had to wait untill it was back up again.
I called them on the following Monday and they said that the computer was up again. We tried to activate the new phone but the system told us there was an existing account. We went home and called T-Mobile customer service line and they said that if there was another problem that the computer system at Ritz Camera was the one not working.
The next day, being Tuesday, we went to Ritz and it still didn't work. Apparently, the people at the T-Mobile store were the ones trying to hold onto their pension. Now we were well out of our fourteen day period and we went home to call T-Mobile again.
Now we have found out that we still had the service, even though the means to use it were nonexistant. My father talked to a service man who told him that if he ordered a new RAZR, we would be cleared from the two hundred dollar fee that is associated with cancellation outside of the fourteen day period.
So, my father ordered the phone and asked the sales representative to put a hold on it so he could talk to me, the one actually using and paying all expenses for the phone. The representative said that he already had it going out and we could always just cancel it or deny it at the door when it was delivered by UPS.
I was quite impeaved at this point by the way i was treated by T-Mobile and everyone associated with it and i did not want to give T-Mobile another cent from my pocket because i had been jostled around for long enough, which i don't think is anything near inhuman. I went to the door when the UPS delivery man arrived and told him that I could not accept that package.
The following Sunday, the twenty-fifth, we called T-Mobile again to make sure the phone was cancelled and that I was not going to be charged so I can go to Verizon to get a RAZR. This time we were told that the original service, the one that i could not use for over a week now, was still active and I would have to pay the 200 dollar non-remorse period cancellation fee. The supervisor of whoever it was we talked to first told us that we were going to have to pay it if we cancelled today.
Now I have been a week and a day without a phone, i have made five trips to Ritz Campera, I have been thrown around every department of the costomer service in T-Mobile, and I am being forced to pay a cancellation fee on a phone i can't use.
0 comments