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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Billed Contract Termination Fee for Completed Contract Plus Charges
- Unwanted Picture and Text Messages Charged to Prepaid Balance
- Efund
- Free Companion Flight Deal Charged Full Fare for Both Passengers
- $50 Online Phone Rebate Denied as Missing or Torn Information
- Poor service
- Costs, costumer services, city stores
- Ignorant Corporate Employees - Flashing
- Payments Lost, Text Messaging Blocked After Charge, Refund Denied on Replacement Phone
- Disconnected Monthly for Late Payment, Reconnect Fees, Rep Threatened $600 Fee
- Unexpected $420 Collection on Credit Report After Phone Contract Dispute
- Free Companion Flight Price Match Unprocessed for Weeks, Passed Between Agents
- Rebates Not Received and $18 Fee to Extend Contract
- Returned BlackBerry Refund Still Missing Two Months After Delivery
- Rebate Denied Because Store Never Mentioned Required Higher Plan
- Flex Pay Phone Failed Abroad, Promised Fixes Never Happened, Dropped Without Fees
- Two Operator-Assisted Calls Totaling $175.70 Billed, Never Made by Family
- Worst network and support service ever-Corp exec home contacts
- Collection Notice for $217.09 Cancellation Fee After Overseas Deployment
- Settlement Credit of $800 Disregarded, Termination Fees Re-billed Months After Cancellation