My name is Boris. My T-Mobile wireless account is #xx58.
On my T-Mobile's bill as of January 15, on the page 7, I have found 2 operator assisted calls associated with #646-736-9504, which T-Mobile priced for $175.70. I hereby state that those phone calls were never made by any members of our T-Mobile family plan.
As per my conversation with Dave of T-Mobile customer service on 01/07, one of these calls doesn't even have the ESN (Electronic Serial Number) which matches any of ESNs on any of your phones. Dave admitted that this is a billing error. However, he told me that he will remove this call from my bill only if agree to the rest of the bill.
Both calls exceed 4 hours limit and second call was originating within 30 minutes after the first phone call started. According to T-Mobile, all phone calls automatically terminate after 4 hours by their equipment. That did not happened here. Why? Those phone calls are fake.
The phone line is used by my 68-year-old father, who doesn't speak English and could not possibly place any operator assisted calls. He also doesn't know how to place a conference call. And this is the only possibility to place two phone calls from the same phone at the same time.
Dave argued that my father could accidentally press all necessary buttons in the right order having for some reason the phone in the pocket, while he has a holster. Let me assure you that according to mathematical possibility theory the possibility of pressing accidentally and holding as required all necessary buttons in the right order is equal to zero. Especially taking into consideration that operator assisted calls are calls that answered by a human being and supposed to be cancelled if an operator would not get any meaningful request within a very short period of time. So that is not the case here.
Also, it looked very suspicious to Dave and me that those phone calls were 4-hour-non-stop phone calls. Those phone calls don't even look real to me or T-mobile customer service representatives (I have contacted T-Mobile at least 6 times trying to resolve this issue gracefully). Those phone calls are billing fraud that T-mobile is so famous of.
Later on, I found out that similar two operator assisted calls were added to my next bill!!! I had to cancel my father's line immediately.
Please help me to remove the aforementioned phone calls from all my bills! These fraudulent calls have diminished our plan's allowance minutes by over 8 hours on current bill and result in heavily over usage. That means that the bill is incorrect at any point. T-Mobile customer service finally agreed that these operator assisted calls 99.9 % are not made by us but refuse to remove the charges associated with those call and adjust the bills accordingly. T-Mobile also refused to provide me with the information such as to whom those phone calls were made to. They didn't even tell me the name of the third party company. That violates the NJ state's Consumer Fraud Act through "misrepresentations and knowing omissions of material facts". They said that they don't have this information. That is of course another fraud.
The disputed calls are operator assisted calls. This, of course, implies that such calls must have been made thought a third party company. I state that after 3 months from the time when those fake calls "were made", I have not been billed for any operator assisted calls by any telecommunication company. That fact is the 100% proof that we have never made any operator assisted calls during the disputed billing period, regardless to T-Mobile's billing records.
Sincerely
0 comments