Here is a summary of the problems I have had with T-Mobile (I will never go back to them! I am now happily with AT&T!
1) they lied to me the moment i got the plan. I was told that my phone (it was a "flex pay" account) would work in Europe which was the only reason i was switching over to t-mobile from Unicel... Well. Surprise surprise the phone did not work, apparently the flexpay account doesnt work overseas even though i loaded up the account with like $200 like the sales associate at t-mobile at Mall of America told me to do for it to work. So i had to spend a bunch of money on calling cards and new sim cards with crazy long German phone numbers so i could use my phone...
2) they lied to me and told me that me and my bf's phone would not have unlimited calls between them even though we had a family plan (whats the point of a family plan then...?) and that we would have to put each other in our fave5. And then i see commercials on tv saying that with fave5 you talk unlimited to family members and each family member also gets 5 faves besides that...
3) they lied to me and told me that me and my boyfriend had to get the fave5 family plan because that was all that t-mobile had now. Only thats not true...
4) everytime i called their customer service about a problem i was having they would say something to make me happy, like it will be fixed within an hour or whatever, then when i would call back a few hours later someone else would tell me that what the other associate had told me was not possible because they "dont do that" (see example in reason #6)
5) when we found out we didnt need "fave5" on our phones we called them and told them to take it off our plan. They said they did. Months later (we didnt get statements so we couldnt see all the charges broken up or we would have noticed earlier...) we realized they never took it off... Or the unlimited texting which we requested be taken off months earlier.
6) my last month with t-mobile we were not able to make the full payment at the time so we called them and asked if it would be possible to keep our phones activated and we would have the payment within a couple of days (i was searching for a second job at the time so i really needed my phone on for jobs to contact me!) they said oh yeah of course, they would be back on in half an hour. Our phones were not turned back on... We called and they told us that they couldnt do that. Okay thats fine i understand, but just the fact that they lied to us really pissed me off.
Heres a tip, complain and complain and complain and tell them that you dont like being lied to, mention you will contact the Better Business Bureau about their horrible service and they will drop you without any fees within an hour! Worked for me! They told me there was nothing i could do, no one else i could talk to about it, i mentioned BBB, they IMMEDIATLY gave me the t-mobile presidents email, i sent her an e-mail about all this shit and mentioned BBB at the end and she called back within 20 minutes saying we were dropped, no charges.:)
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