Please help!!!
I have proof of fraud!
Has anyone else been "duped" by T-Mobile?
—Promised one thing by a customer service rep., but have it not happen?
—Had their bill changed after the billing cycle was over?
—Had their account reactivated and charged for service after the contract was over?
If so, let's talk lawsuit!
I have proof of fraud: I have the two bills for the same month: the first (in December '08 for December '08 with a $800 credit per a B.B.B. Dispute settlement, and a new bill with no credits mailed to my house in February '09.
They say: "Pay it or we'll report to credit agencies and send to collections!"
Can I sue?
How do I afford it?
How do I keep it out of collections until this is decided?
The B.B.B., the F.C.C., and the Consumer Affairs Investigation Division of my state all tell me basically the same thing: "we can't help you if T-Mobile won't budge; and they aren't. You will have to get a lawyer."
Anyone want to help?
Pleeeeeze???
Here's what happened to us:
T-mobile has completely disregarded a negotiated settlement arranged by the b.B.B. (case #22181018) in december, and gone right back to billing, for service not authorized, a contract not agreed to, early termination fee's they stated (and sent a statement confirming) they waved, and (to top it all off) they reinstated service without our consent and billed us for a month they had our phones turned off and stated they will send this entire $700 mess to collections if we do not pay it immediately!
What happened to the negotiated settlement???
Apparently they have decided to completely disregard it.
If i remember correctly: signing up with a wireless provider results in a contract where i (the customer) promise not to sue them (the carrier) for anything, but rather use an arbitration procedure.in t-mobile's case, they use the b.B.B.
By not following the case's arbitrated settlement, aren't they in breach of their contract?
Anyway: here's what they did:
They promised us everything in the settled arbitration case [the original complaint at first (back in December)]. Apparently, they have changed their minds...
They have sent out a very nasty bill this week, and a very impolite customer service rep. That basically said she has "no record of any negotiated settlement or any credits. You need to pay or be sent to collections if we do not."
Huh???!!!
T-Mobile has NOT followed their written and verbal agreements that they provided after you contacted them about this case. I.E.: releasing us from the contract they put us in illegally & without our knowledge. They had called in December and stated that they apologized and were releasing us from our land line and cell phone contracts. The next bill received (for December), was to be the last one. There WAS $800 ($200 per line) in early termination fees, BUT there WAS offsetting "misc." credits for $800 so the bill was normal. Service terminated per agreed at the end of our billing cycle on 12/24/08.indeed: the phones were turned off at 12:03am. Their little "antenna" icons going blank.
I thought all was finally well and I could put this nightmare company behind me.
I received a bill OVER 6 WEEKS LATER in the mail. T-Mobile has RE-added the $200 per line in early termination fines BACK ON on to a bill for service in January WHEN WE HAD NO SERVICE. They billed us through January 27th. There's even charges for calls and game downloads which are impossible as the phones were made inactive on 12/24/09 at 12:03am.
This is just another completely absurd example of their lack of customer service and total disregard for trying to help on the phone. As a side note: I do not appreciate the profanity used by customer "non service" rep. Christine (a?) on 2/7/09, who wouldn't give me her ID number (huh?) and left me on hold for 27 minutes when I was trying to report her conduct and reach a supervisor. The supervisor never picked up. I had to get back to work and hung up.
T-MOBILE has reopened our account and proceeded to threaten us, when they are contractually bound to follow the arbitrated settlements provided by the BBB, per carrier/customer contracted agreement.
To top off my proof of fraud, I went back to a T-Mobile store in February and got a copy of my December bill: wow: what a difference... The $800 in credits have "magically" disappeared.
Isn't that "fraud"??
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