Ok I have worked in the Technology Industry for over 15 yrs seen lots of cool technology come and go but this companies attention or lack there of to BASIC practices like having a running network for more then 24 hrs is DEPLORABLE. I got this service for my teenager - one set price she can use it all she wants and the limits of only text while traveling was acceptable to us.
Three days on a trip to Williamsburg VA she had NO SERVICE at all, you call it says her number was terminated and is no longer active, she can sometimes which was 3 get a text OUT only. I called customer service, the VRU is bad... No option to talk to a real body you have to scam thier system to get someone, they all seem like they may have been fired refugees from Mickey D's who were unable to find the picture keys on thier registers and they keep telling me get this - our system is down for maintenance and we can't help you now - how is it a company has a nearly 3 day network OUTAGE in this day in age... Did their hamsters die because no one fed them??? Those soup cans and strings get tangled because you surely are not up to date with the data center equipment!
To make things more ironic I found every executive's home number and address poblically on the web. Here is the Chief Technology Officer Malcom...
MALCOLM M LORANG
3032 ROSEDALE AVE
DALLAS, TX 75205 (214) 691-7750
How about their CEO
ROGER D LINQUIST Born Jun 1938
3729 MAPLEWOOD AVE DALLAS, TX 75205 (214) 526-2669 and ending in 2668 he has two lines use them both... Enjoy!
I personally will be sending a certified letter myself to the entire lot of people running this disaster and switching service for my teenager. You can find names under the Stock company reports go to any Stock page and search stock listing PCS and look at the profile page Yahoo's is fairly good and then look them up in zabasearch.
0 comments