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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Charged $200 Fee for Late Payment on Flex Plan Not Explained
- $200 Early Termination Fee After Switching to No-Contract Plan
- Online payment not acknowledged-cell phone turned off
- Offered Poor Replacement Phone and $35 Per Line Plan Change Fee
- Home Phone Router Service Fails Daily, Taking 45 Minutes to Fix
- Worst experience - samsung
- International charge while making phone call in the US
- Billed Full Month After Cancelling Despite Rep's Promise
- Overcharging, unauthorized changes to account, not providing services being paid for
- Almost No Reception or 3G, Admitted Network Problem, Still Billed
- Service lost due to addition of 4G frequencies
- Bill Nearly Doubled After Dealer Allegedly Changed Plan to 750 Minutes
- Business Customer With 150 Lines Moving to Verizon Over Service
- Received Only Half of Promised Rebate and Bill Went Up
- Free Trial Laptop Webstick Turned Into Return Fee and Unknown Charges
- Two-Hour Hold Times and Four Replacement HTC HD2 Phones
- Constant Dropped Calls and Noise Despite Two Replacement Phones
- Rep Said myTouch 4G Needs Pricier Data Plan, but It Did Not
- Billed Through End of Billing Period After Terminating Service
- Paying for the company's mistake