I have had Tmobile since 2005 and have never seen such horrible customer service in my life. EVERY time I call - there is a 2 hour wait, which is time I dont have. I had to hear the same damn music and the message that they are the best in customer service from JD Powers and Associates. I have never given my opinion to this company - so where are they getting their information? I have had a HTC HD2 since the month of May and have had to have 4 replacement phones - meanwhile having to call this customer service 2 hour wait time each time. The last phone I received didn't even have the phone in it - called again and they told me it would be 72 hours until they did their research - still no phone - no replacement - NO NOTHING. I had to go and buy another phone with a another freaking 2 year contract. I have 5 phones and can never get out of this. The phones don't NEVER last the period of the contract - and so you have to start all over again. I live in Texas and and cut off all the time. I have spent so much money that has been totally unnecessary. They won't ever let you talk to a supervisor - and then if you do get transferred - its another 2 hour wait. HIRE more people. You make enough money!!! Dont EVER buy the HD2.
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