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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Plan Changed Without Authorization Causing Over 100 Dollars in Texting Charges
- Sent to Collections for Service Not Received After Closing Account
- Smart Phones Freeze and Power Off Despite Replacements
- Poor Coverage for Months and Contract Blocks Cancellation Without Fee
- Verbal Two-Year Contract Terms Changed and 400 Dollar Exit Fee Demanded
- Rude and Incompetent customer service who ripped off a 15 year-old girl for all of her summer job savings
- Calls Tagged for Long Wait Times and Service Line Refused
- Refund supposedly to be issued in 6 weeks, still not issued after 6 months
- Phone Number Change Request Repeatedly Delayed and Declined
- Told to Pay 200 Dollar Early Termination Fee After Contract Renewed
- Billed Full Month and Later Bills After Contract Ended and Number Ported
- Global texts massages
- Final Bill Not Prorated After Port Out Despite Earlier Assurance
- Phone Stopped Working After Six Months and Fees Charged
- Defective Phones Exchanged With Fees and No Loaner Without 50 Dollars
- Ad service
- Worst customer service
- Phone Disconnected After Loss, Insurance Denied and 200 Dollar Fee Charged
- Replacement Phone Never Shipped Though Defective Phone Receipt Was Signed
- Billed Early Cancellation Fee on Phones Not Under Contract