I have a gone through a total of 3 phone in the past year... Two in which where defective and they keep charging me to exchange the defected phone and now I can't even get a loaner phone without having to pay another $50.00!!! And to top it off I'm loosing business because I have no phone and even if I get loaner phone I can't get access to the web but I'm still paying the same for web connection and the only way out... So they say it to upgrade. WOW!!! Is this a scam or what??? T mobile!
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